Strategic Processes

Strategic Management (DE)

Code Procedure Approval
DE-01 P1 Strategic planning and development
Annex 1: Strategic development program
Annex 2: Quality Policy and Objectives
DE-02 P1 Monitoring and measurement
Annex 1: Indicator File
Annex 2: Indicator Request
Annex 3: Indicators Dashboard
DE-03 P1 Management Review System
Annex 1: Management Review System Report


Quality management and continuous improvement (MC)

Code Procedure Approval
MC-02 P1 Complaints, Suggestions and Congratulations Management
Annex 1: Electronic Form for Complaints, Suggestions and Congratulations
Annex 2: Complaints, Suggestions and Congratulations Answers Format
MC-05 P1 Stakeholders satisfaction measurement 22/12/2020


Key Processes

Academic Management (AC)

Code Procedure Approval
AC-0104 P1 Entry and Admission 05/05/2016
AC-0201 P1 Enrolment 05/05/2016
AC-0401 P1 Certificates Issue 05/05/2016


Teaching (DO)

Code Procedure Approval
DO-0101 P1 Design, verification, modification and accreditation of official degrees 05/05/2016
DO-0102 P1 Degrees monitoring and improvement 19/07/2013
DO-0103 P1 Degree suspension and termination 19/07/2013
DO-0201 P1 Teaching planning and development
Annex 1. Guideline to develop an actions coordination report
DO-0202 P1 Degrees promotion
Annex 1. Centre Promotion Programme
DO-0203 P1 Student Orientation
Annex 1. Guide-template to develop the Mentoring Action Programme
DO-0204 P1 External Academic Internships Management 19/07/2013
DO-0205 P1 Mobility Management 19/07/2013
DO-0301 P1 Public information and accountability 22/12/2020


Support Processes

Staff Management (PE)

Code Procedure Approval
PE-01 P1 Administrative and Service Staff Management 28/11/2017
PE-02 P1 Academic Staff Management
Annex 1. Programme / Training activity sheet


Document Management (XD)

Code Procedure Approval
XD-01 Documents Control
Annex 1: Model of flow diagram and symbolism
XD-02 Registers Control 19/07/2013


Infrastructure and Work Environment Management (IA)

Code Procedure Approval
IA-01 Material resources and services management 22/12/2020