Strategic Processes
Strategic Management (DE)
| Code | Procedure | Approval |
|---|---|---|
| DE-01 P1 | Strategic planning and development Annex 1: Strategic development program Annex 2: Quality Policy and Objectives |
27/07/2022 |
| DE-02 P1 | Monitoring and measurement Annex 1: Indicator File Annex 2: Indicator Request Annex 3: Indicators Dashboard |
17/07/2015 |
| DE-03 P1 | Management Review System Annex 1: Management Review System Report |
17/07/2015 |
Quality management and continuous improvement (MC)
| Code | Procedure | Approval |
|---|---|---|
| MC-02 P1 | Complaints, Suggestions and Congratulations Management Annex 1: Electronic Form for Complaints, Suggestions and Congratulations Annex 2: Complaints, Suggestions and Congratulations Answers Format |
17/07/2015 |
| MC-05 P1 | Stakeholders satisfaction measurement | 22/12/2020 |
Key Processes
Academic Management (AC)
| Code | Procedure | Approval |
|---|---|---|
| AC-0104 P1 | Entry and Admission | 05/05/2016 |
| AC-0201 P1 | Enrolment | 05/05/2016 |
| AC-0401 P1 | Certificates Issue | 05/05/2016 |
Teaching (DO)
| Code | Procedure | Approval |
|---|---|---|
| DO-0101 P1 | Design, verification, modification and accreditation of official degrees | 05/05/2016 |
| DO-0102 P1 | Degrees monitoring and improvement | 19/07/2013 |
| DO-0103 P1 | Degree suspension and termination | 19/07/2013 |
| DO-0201 P1 | Teaching planning and development Annex 1. Guideline to develop an actions coordination report |
28/11/2017 |
| DO-0202 P1 | Degrees promotion Annex 1. Centre Promotion Programme |
19/07/2013 |
| DO-0203 P1 | Student Orientation Annex 1. Guide-template to develop the Mentoring Action Programme |
07/07/2021 |
| DO-0204 P1 | External Academic Internships Management | 19/07/2013 |
| DO-0205 P1 | Mobility Management | 19/07/2013 |
| DO-0301 P1 | Public information and accountability | 22/12/2020 |
Support Processes
Staff Management (PE)
| Code | Procedure | Approval |
|---|---|---|
| PE-01 P1 | Administrative and Service Staff Management | 28/11/2017 |
| PE-02 P1 | Academic Staff Management Annex 1. Programme / Training activity sheet |
28/11/2017 |
Document Management (XD)
| Code | Procedure | Approval |
|---|---|---|
| XD-01 | Documents Control Annex 1: Model of flow diagram and symbolism |
19/07/2013 |
| XD-02 | Registers Control | 19/07/2013 |
Infrastructure and Work Environment Management (IA)
| Code | Procedure | Approval |
|---|---|---|
| IA-01 | Material resources and services management | 22/12/2020 |